Refund policy

Thank you for shopping with us. Since all our products are custom-made and personalized, each order is specially created for you.

Returns & Refunds

We do not accept returns or provide refunds for customized products due to a change of mind, incorrect selection, or personal preference.

However, if your product arrives damaged or defective, you may be eligible for a return and refund.

Damaged or Defective Products

If your product arrives damaged or defective:

  • You must contact us within 7 days of receiving your order.

  • Please provide clear photographs and/or a video showing the damage or defect.

  • Our team will review the issue and determine whether the product qualifies for a return or refund.

  • If the damage is confirmed, we will provide an appropriate resolution, which may include a replacement or a refund.

Important

Products that have been damaged after delivery due to misuse, improper handling, accidents, or normal wear and tear are not eligible for a return or refund.

Because our products are customized specifically for each customer, returns are not accepted for reasons other than confirmed damage or defects.

Refund Processing

Once your return/refund request has been approved, we will process the applicable refund. The time required for the refund to appear in your account may vary depending on your payment method and financial institution.

How to Request a Return or Refund

To request a return or refund for a damaged or defective product, please contact us within 7 days of delivery with your order details and clear evidence of the damage.

We reserve the right to review each claim and determine eligibility based on the condition of the product and the evidence provided.